Dear, stumbled,
In March 2024 I waited for Fort Lauderdale, Florida, to Trenton, New Jersey, to Trenton, New Jersey, when Gate Agents announced that they were looking for 20 volunteers the next day to fly the load of the aircraft. The offer: a credit of 800 US dollars for a future flight. (Or was it several future flights? This was the subject of debates among the passengers.) I was asked to write my e -mail address on a piece of paper that was passed on for the other volunteers to do the same. The gate agent was patient and polite, but gave me no receipt. When I came back for my Make -up flight the next day, he was back, so I asked why I did not receive e -mail with the loan like other passengers. He didn't know. Later I stretched to Frontier, but the airline made it very difficult to reach a person by phone and sent me e -mails that didn't really make sense. A few days after the flight, I received a payment of 384 US dollars -no voucher -but since the border still owed around 300 US dollars from a cancellation the year before, I thought it was for it. Can you help? Linda, Princeton, NJ
Dear Linda,
Let me make the method of Frankier clear to track volunteers with 800 US dollars, was that you have your e -mail addresses scratched on a piece of paper?
This is a rhetorical question because you sent me the photo via e -mail that you collected with this sheet, which showed a list of 10 e -mail addresses in a variety of manuscript. There I started when I was excavated in your problem and wrote to the other nine e -mail addresses to ask if you received your credits -in some cases for the several travelers in your party.
Eight wrote back to tell her stories. Everyone (except you) had received vouchers, although three complained about the Scribble-down-yours Adless system, and several grumbling that the vouchers turned out to be a unique use. One, Dino from Fort Washington, Pennsylvania, managed to convince border to share the four 800 dollars of his family in eight 400 dollars.
With the help of the documentary you have sent, the answers of your with passengers and a helpful e -mail with Jennifer de la Cruz, a Frontier spokeswoman.
Ms. de la Cruz asked the passengers to write down their e -mail addresses and did not write standard procedures. Instead, gate agents are instructed to find the customer's reservation in the system, confirm that the contact information is correct and that they are refused as voluntary or involuntarily.
The difference is important. The compensation for involuntarily refused boarding – push – is subject to the rules of the US traffic department, while airlines can offer everything they want to search for volunteers. Her name somehow found its way into the involuntary list, which in this case meant that they would receive four times the amount of their original 96 dollar or 384 US dollars. This explains the 384 US dollar to reimburse the border your credit card two days after the original flight. (It had nothing to do with the cancellation of 2023.) Frontier has now sent them a voucher of 450 US dollars to bring the amount to something over the 800 US dollars that have been promised to them.
Ms. de la Cruz also examined money – 302 US dollars to be precise. She said that her local travel agency had wronged in what and how much they were due. It was not a refund, said the spokeswoman, but a voucher, and only 54 US dollars after the fees were deducted. This voucher was issued in 2023 and ran three months later. (You claim to have never received it.)
As courtesy, Ms. de la Cruz said that Frontier would send them the 302 US dollars, and they informed me that they received an e -mail that promised 302 US dollars in the form of the check. (For a company that she also calculates if you do not check in via his app, Frontier will certainly use a lot of paper!)
Incidentally, she and several other passengers gave the Gate Agent great praise. Let us give us the advantage of doubt that he did not know the border system – as it turned out that he did not work directly for border, but for Trego Dugan Aviation, an contractor. Nowadays it is a very common arrangement-Sogar gate agent who wear uniforms with airlines are often contractors. This agent was even friendly enough to write down his work email address so that they could track. Unfortunately, her message used him, not for the first time in this story that a handwritten E -Mail address misled someone.
What is the lesson for someone who thinks to give up a seat for a voucher? Be careful with everything a gate agent promises to you, and always try to receive a receipt or other written evidence. After observing, ask how the agent enters your information and take a picture of the screen and the agent – with approval. Preferred cash towards vouchers that are almost always limited in time and ask for a free hotel room if your replacement flight only the next day.
Some positive news for potential Frontier volunteers: Ms. de la Cruz said (regardless of this article) that Frontier has changed his guidelines since then to make vouchers for more than one flight. This is a good thing, because as a Megan from Doylestown, PA.
I will at least say if you only book one seat. I played with the frontier booking page and North Dakotans to keep this in time when this letter can receive a return flight from Fargo to Cancun, Mexico, with additional legroom and check luggage for just under $ 750.
If you need advice to a best -guided travel plan that went wrong, Send an e -mail to tripedup@nytimes.com.